Privacy Policy

1. Introduction

At Church's Chicken, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, place orders, or interact with us in any other way.

This policy applies to all services offered by Church's Chicken, including our website at chick-churchs.click, mobile applications, delivery services, catering services, and franchise operations. By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, favorite items, dietary preferences
• Payment Information: Credit card details, billing information (securely processed and encrypted)
• Order Details: Food preferences, allergen information, special dietary requirements (vegan, halal, kosher, gluten-free)
• Communication: Contact form submissions, customer service inquiries, reviews and feedback
• Loyalty Program: Rewards data, points balance, membership status, promotional preferences
• Reservations: Table reservation details, party size, special occasions
• Catering Information: Event details, guest count, menu preferences, delivery instructions
• Marketing Preferences: Email subscription choices, promotional communication preferences

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on site, click patterns, search queries, referral sources
• Location Data: Approximate location based on IP address, GPS location (with permission) for delivery
• Cookie Data: Session identifiers, user preferences, shopping cart contents, analytics data
• Performance Data: Page load times, error reports, website functionality metrics

2.3 Information from Third Parties

• Social Media: Profile information when you connect social media accounts
• Payment Processors: Transaction verification data from payment service providers
• Delivery Partners: Delivery status updates and location data from third-party delivery services
• Marketing Partners: Campaign performance data and demographic information for advertising
• Business Partners: Information from franchise locations and business affiliates

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Preparing, confirming, and fulfilling your food orders
• Delivery Services: Coordinating delivery logistics and tracking orders
• Account Management: Creating and maintaining your customer account, authentication
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Quality Improvement: Analyzing service performance and optimizing user experience
• Allergen Management: Ensuring proper handling of dietary restrictions and allergen information

3.2 Communication

• Order Updates: Confirmation emails, preparation status, delivery notifications
• Customer Service: Responding to support requests and feedback
• Important Notices: Policy changes, service updates, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (with your consent)
• Loyalty Program: Points balance updates, rewards notifications, exclusive offers

3.3 Marketing and Analytics

• Personalized Advertising: Targeted promotions based on your preferences and order history
• Website Analytics: Understanding user behavior and improving website functionality
• Campaign Effectiveness: Measuring marketing performance and ROI
• Market Research: Developing new products and services based on customer preferences
• Social Media: Engaging with customers on social platforms and managing online reputation

3.4 Legal Compliance

• Legal Obligations: Complying with applicable laws and regulations
• Fraud Prevention: Detecting and preventing fraudulent activities
• Safety Protection: Protecting the rights, property, and safety of our customers and employees
• Dispute Resolution: Resolving legal disputes and enforcing our terms of service

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure processing of credit card transactions and payment verification
• Delivery Companies: Third-party delivery services for order fulfillment
• Cloud Storage Providers: Secure data storage and backup services
• Email Marketing Services: Sending promotional emails and newsletters
• Analytics Tools: Website performance analysis and user behavior tracking
• Customer Support Platforms: Managing customer service inquiries and support tickets

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legitimate interests:

• Legal Process: In response to court orders, subpoenas, or legal proceedings
• Regulatory Compliance: Meeting requirements from government agencies and regulators
• Law Enforcement: Cooperating with police investigations and law enforcement requests
• Safety and Security: Protecting against fraud, security threats, and illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

5. Data Security

5.1 Technical Measures

• Encryption: All data transmission is protected using SSL/TLS encryption technology
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Controls: Strict access limitations ensuring only authorized personnel can access personal data
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Data Backups: Regular secure backups to prevent data loss
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

• Employee Training: Regular privacy and security training for all staff members
• Data Handling Procedures: Clear protocols for personal data processing and protection
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response: Comprehensive security incident response plan and procedures
• Regular Audits: Periodic security audits and compliance assessments

5.3 Your Responsibilities

• Strong Passwords: Use complex, unique passwords for your account
• Password Security: Never share your login credentials with others
• Public Computers: Always log out when using shared or public computers
• Phishing Awareness: Be cautious of suspicious emails or links requesting personal information
• Report Issues: Contact us immediately if you suspect unauthorized account access

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:

Tracking Technologies Used

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Social media advertising measurement and optimization
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for enhanced functionality

Cookie Management

You can control cookies through your browser settings to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you have various rights regarding your personal information:

• Right of Access: Request to view the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing, especially for marketing purposes
• Right Against Automated Decision-Making: Opt-out of automated profiling and decision-making

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days and may require verification of your identity to protect your privacy.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from children under 16 without parental consent, we will take steps to promptly delete such information from our records.

9. International Data Transfers

9.1 Protection Measures

When transferring data internationally, we implement appropriate safeguards:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved contract terms for data protection
• Data Processing Agreements: Binding contracts with international service providers
• Security Measures: Appropriate technical and organizational security measures
• Compliance Audits: Regular monitoring of international data handling practices

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Cloud storage and data processing services
• European Union: Analytics and customer support services
• Other Countries: As needed for business operations, with appropriate protections

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Safe Data Disposal

When data reaches the end of its retention period, we ensure secure disposal through:

• Electronic Deletion: Complete removal that makes data unrecoverable
• Physical Destruction: Secure shredding of physical documents
• Backup Removal: Deletion from all backup systems and archives
• Disposal Records: Maintaining records of data disposal activities

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, partner restaurants, and service providers. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit. When you click on external links, you leave our website and this Privacy Policy no longer applies.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• Website Notice: Prominent notification on our website homepage
• Email Notification: Direct email to registered users about significant changes
• Login Notification: Pop-up notification when you next log into your account
• Explicit Consent: Request for consent for material changes affecting your rights

12.2 Checking for Changes

• Latest Version: The most current version is always available on our website
• Last Updated Date: Check the "Last Updated" date at the top of this policy
• Continued Use: Continued use of our services after changes constitutes acceptance
• Disagreement: If you disagree with changes, you may discontinue using our services

13. Contact Information

13.1 Filing Complaints

We encourage you to contact us first if you have any concerns about our privacy practices. However, if you are not satisfied with our response, you may file a complaint with your local data protection authority:

• US Residents: Federal Trade Commission (FTC) - consumer.ftc.gov
• EU Residents: Your local Data Protection Authority
• UK Residents: Information Commissioner's Office (ICO) - ico.org.uk
• Canadian Residents: Office of the Privacy Commissioner of Canada - priv.gc.ca

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time through:

• Unsubscribe Links: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your online account
• Customer Support: Contact our customer service team to opt-out
• Phone: Call us at +1 971-489-2202 to update your preferences

14.2 Account Deletion

To delete your account and associated data:

1. Log into your online account
2. Go to Account Settings
3. Select "Delete Account"
4. Follow the confirmation process
5. Or contact customer support for assistance

Note: Some information may be retained for legal compliance purposes even after account deletion.

15. Conclusion

At Church's Chicken, protecting your privacy is not just a legal obligation—it's a fundamental part of our commitment to you as our valued customer. We understand that trust is earned, and we work every day to maintain that trust through transparent privacy practices and robust security measures.

This Privacy Policy reflects our dedication to safeguarding your personal information while providing you with exceptional food and service. We believe that privacy protection and great customer experience go hand in hand.

If you have any questions about this Privacy Policy or our privacy practices, please don't hesitate to reach out to us. We're here to help and appreciate your trust in Church's Chicken.

Thank you for choosing Church's Chicken!

Please remember to check this Privacy Policy periodically for updates. The "Last Updated" date at the top of this page indicates when the policy was last revised.