Refund Policy

At Church's Chicken, we are committed to providing our customers with the highest quality food and service. We understand that sometimes things may not meet your expectations, and we want to make it right.

This refund policy outlines the conditions and procedures for requesting refunds on food orders and services. We aim to be transparent and fair while maintaining the highest standards of food safety and quality.

To be eligible for a refund, your request must meet the following conditions:

• Timeframe: Refund requests must be made within 24 hours of purchase for in-store orders, or within 2 hours for delivery orders
• Proof of Purchase: Original receipt or order confirmation number is required
• Food Condition: Items must be substantially uneaten (more than 75% remaining) to qualify for full refund
• Quality Issues: Food that is cold, incorrect, missing items, or does not meet quality standards
• Service Issues: Significant delays beyond estimated delivery time or poor service experience
• Allergic Reactions: Items containing undisclosed allergens not listed on menu

The following items and situations are not eligible for refunds:

• Food that has been consumed (less than 75% remaining)
• Orders placed more than 24 hours ago (in-store) or 2 hours ago (delivery)
• Custom orders that were prepared according to specific customer requests
• Gift cards and promotional vouchers (unless required by law)
• Delivery fees for successful deliveries
• Orders cancelled after food preparation has begun
• Changes in personal preference or appetite
• Orders where customer provided incorrect delivery information
• Special promotional items marked as "final sale"

Follow these simple steps to request a refund:

1. Contact Us Immediately: Call our customer service at +1 971-489-2202 or visit the store where you made your purchase
2. Provide Order Details: Have your receipt or order number ready, along with details about the issue
3. Explain the Problem: Describe what went wrong with your order in detail
4. Submit Documentation: If possible, provide photos of the problematic food or order
5. Await Review: Our team will review your request within 24 hours
6. Receive Resolution: You'll be contacted with the outcome and next steps

Approved refunds will be processed using the following methods:

• Credit/Debit Cards: Refunds will be credited to the original payment method within 3-5 business days
• Cash Payments: Cash refunds available immediately at the store with manager approval
• Mobile Payments: Refunds to digital wallets (Apple Pay, Google Pay) typically process within 1-3 business days
• Gift Cards: Store credit may be issued as gift card for future orders
• Online Orders: Refunds processed through the original payment method used at checkout

In many cases, we prefer to offer exchanges rather than refunds to ensure you still enjoy a great meal:

• Same-Day Exchanges: Incorrect or unsatisfactory items can be exchanged for the correct order immediately
• Equivalent Value: Exchange items must be of equal or lesser value to the original order
• Fresh Preparation: All exchange items are prepared fresh to ensure quality
• No Time Limit: Same-day exchanges have no time restrictions during store hours
• Upgrade Options: You may upgrade your exchange by paying the difference

We have a special policy for food items that are damaged, defective, or don't meet our quality standards:

• Immediate Replacement: Cold food, incorrect orders, or missing items will be replaced or refunded immediately
• Quality Guarantee: Food that doesn't meet our standards will be remade fresh at no charge
• Full Refund Available: If replacement is not possible or desired, full refund will be provided
• No Questions Asked: Clear quality issues are resolved without extensive documentation
• Compensation: For significant inconvenience, additional compensation may be offered